Refund policy
📜 Return & Refund Policy – Mireelle
Thank you for shopping with Mireelle! We want you to love your jewelry, and we stand by the quality of every piece. If something isn’t right, here’s how we handle returns and refunds:
✅ Order Issues (Damaged, Defective, or Wrong Item)
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If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo and order number.
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We will send a replacement at no extra cost or issue a full refund.
⚠️ Change of Mind / Not As Expected
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Because our products ship directly from our suppliers, we unfortunately cannot accept physical returns for reasons such as change of mind, ordering the wrong size/color, or if the product does not meet personal preference.
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If your order meets the product description but still doesn’t satisfy your expectations, please reach out — we may be able to offer a partial refund or store credit at our discretion.
💰 Refund Process
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Approved refunds are issued back to your original payment method.
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Depending on your bank/payment provider, it may take 5–10 business days to appear.
🚚 Late or Missing Orders
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If your package has not arrived within 45 days of shipping, you are eligible for a full refund.
📧 How to Start a Return/Refund Request
Contact us at matt051616@gmail.com with:
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Your order number
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Photos of the item (if damaged/defective)
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A brief description of the issue
We’ll respond within 24–48 hours.
✨ At Mireelle, your satisfaction means everything to us. If you have any concerns, don’t hesitate to reach out — we’ll always do our best to make it right.